ROCASUBA, Inc has a 100% customer satisfaction policy. We take our customer service very seriously and wish each and every customer to be happy with their purchase. If for any reason you are dissatisfied with our products, you may call the ROCASUBA, Inc office at 877-760-6677 (Open Monday through Friday, 9-5 EST) and speak to a live person or e-mail firstname.lastname@example.org. You may also reach us by mail at ROCASUBA, Inc, 168 Industrial Drive, Building 1, Mashpee, MA 02649 with a letter explaining your experience. We will be happy to provide you with a replacement product or refund.